Question 1

Where is VibeZ 24/7 Fitness located?

Accepted Answer

We're at S3, North Lakes Shopping Centre, San Remo NSW 2262, next to Coles.

Question 2

Can I train at VibeZ any time?

Accepted Answer

Eligible members aged 16 and over can access the gym 24/7 using an access pass. Junior access conditions may differ.

Question 3

Is VibeZ a good place to start if I'm new to the gym?

Accepted Answer

Yes. Our team welcomes beginners and returning gym-goers, and can help you get started with an induction or fitness guidance.

Question 4

Does VibeZ offer no lock-in memberships?

Accepted Answer

VibeZ currently advertises no lock-in membership options. Please check the confirmed plan terms before joining.

Question 5

Are group fitness classes included?

Accepted Answer

Group classes are listed as included with the current published plans, subject to the confirmed membership and age conditions.

Question 6

How do I choose a membership?

Accepted Answer

Compare the plan inclusions on the Membership page, or contact our team for help finding an option that suits your needs.

Question 7

Can younger members join?

Accepted Answer

VibeZ currently lists a junior option for ages 12-17. Access times and supervision requirements should be confirmed with the team.

Question 8

Can beginners book personal training at VibeZ?

Accepted Answer

Yes. One-on-one coaching can be adapted to your starting point, fitness goals and experience.

Question 9

What can a personal trainer help me with?

Accepted Answer

Our trainers can support goals such as strength, muscle building, general fitness and consistent training habits.

Question 10

How much does personal training cost?

Accepted Answer

Please contact VibeZ for current session pricing and availability.

Question 11

How do I choose a trainer?

Accepted Answer

Visit the Our Team page or speak with the gym to discuss the available coaches.

Question 12

Where can I book a sports massage in San Remo?

Accepted Answer

Sports massage appointments are offered at VibeZ 24/7 Fitness in North Lakes Shopping Centre, San Remo.

Question 13

How much does a sports massage session cost?

Accepted Answer

The currently published prices are $55 for 30 minutes and $90 for 60 minutes. Please confirm pricing when booking.

Question 14

How do I make a sports massage booking?

Accepted Answer

Contact Tommi by Instagram message or SMS 0431 076 503 to enquire about availability.

Question 15

Can I claim a health fund rebate for sports massage?

Accepted Answer

The current VibeZ website states that health rebates are not available.

Question 16

What group classes does VibeZ offer?

Accepted Answer

VibeZ offers a range of group fitness sessions. Please check the current timetable in the VibeZ App for the full list and available times.

Question 17

Are classes suitable for beginners?

Accepted Answer

Our team welcomes different fitness levels and can help you choose a suitable class.

Question 18

How do I book a group class?

Accepted Answer

View the current class timetable and booking options in the VibeZ App.

Question 19

Are group classes included in membership?

Accepted Answer

Group classes are advertised as included in current membership options, subject to confirmed plan and age conditions.

Question 20

How do I get started with a free 7-day trial?

Accepted Answer

Complete the registration form and select our San Remo club. Our team can guide you through the next steps.

Question 21

When can I use my free trial?

Accepted Answer

Free 7-day trials are available during staffed hours only. Contact VibeZ to confirm the current staffed schedule before visiting.

Question 22

Who is eligible for the trial?

Accepted Answer

The published policy allows one free 7-day trial per person for eligible local residents. Please check any additional conditions with the team.

Question 23

Can I try a group class during my trial?

Accepted Answer

Ask our team which classes, if any, are included in the current trial and how to book.

Question 24

What happens after the trial?

Accepted Answer

If you enjoy your time at VibeZ, our team can explain the available membership options. There's no obligation to join.

Question 25

What should I bring?

Accepted Answer

Bring a towel, water bottle, gym attire and appropriate footwear.

Question 26

What happens if I lose my Access Pass?

Accepted Answer

Speak with staff to arrange a replacement access pass. A $29 fee applies.

Question 27

Who can help if I am unsure how to use equipment?

Accepted Answer

Ask our friendly gym staff for assistance with equipment during staffed hours.

Question 28

What is the minimum age to join VibeZ Fitness?

Accepted Answer

The minimum joining age is 12 years. Members aged 16 and over may access the gym 24/7 with an access pass. Contact reception for junior access conditions.

Question 29

Do you accept Fitness Passport?

Accepted Answer

Yes. VibeZ is Fitness Passport approved. Visit the Membership page to sign up as a VibeZ Fitness Passport member.

Question 30

How do I update personal details or payment information?

Accepted Answer

Update your details using the VibeZ App or visit reception during staffed hours.

Question 31

How do I cancel my membership?

Accepted Answer

Visit the club during staffed hours and complete the cancellation form. VibeZ requires 14 days' notice from receipt of the form.

Question 32

Can I place my membership on hold?

Accepted Answer

Yes. Memberships can be placed on hold for up to two months for reasons such as injury, financial difficulties or working away. Contact reception to arrange a hold.

Question 33

Can I bring a friend?

Accepted Answer

Yes. Guests can use an eligible free 7-day trial or a casual day pass. They must sign in at reception and complete a pre-exercise questionnaire; casual entry charges may apply. The 7-day trial is limited to once per person for local residents. Unauthorised tailgating may result in a member fine.

Question 34

I am new to the gym. Who can I ask for advice?

Accepted Answer

Book a Fitness Appraisal and Gym Induction to receive guidance before starting your routine.

Question 35

How can I book or reschedule my PT session?

Accepted Answer

Contact the gym or your personal trainer directly to make alternative arrangements.

Question 36

I have injuries and feel nervous about starting PT. What should I do?

Accepted Answer

Tell your trainer about all injuries during your appraisal. Report pain or discomfort immediately so exercises can be adapted. Seek medical guidance about any exercise restrictions.

Question 37

Are staff trained in first aid?

Accepted Answer

VibeZ states that its gym staff hold current First Aid and CPR qualifications.

Question 38

I am pregnant. Is it safe to work out?

Accepted Answer

Consult your GP or maternity healthcare professional before beginning or changing your exercise routine. Personal training may offer additional support once you have appropriate medical advice.

Question 39

When should I expect to see results?

Accepted Answer

Results vary according to goals, training, nutrition and lifestyle. A personal trainer can help plan an approach to your goals.

Question 40

What makes VibeZ Fitness different?

Accepted Answer

VibeZ is a community-focused gym offering 24/7 access for eligible members, no lock-in memberships, group classes and personalised training in San Remo, NSW.

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