FAQs
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Frequently Asked Questions
Answers to common questions about training, memberships and visiting VibeZ. If you need a hand, our friendly team is happy to help.
Where is VibeZ 24/7 Fitness located?
VibeZ 24/7 Fitness is at S3, North Lakes Shopping Centre, San Remo NSW 2262, next to Coles. Nearby suburbs
include Blue Haven, Charmhaven, Doyalson, Buff Point, Budgewoi, Noraville, Wyee, Mannering Park, Lake Haven,
Gorokan, Woongarrah, Hamlyn Terrace, Kanwal and Wyong.
Can I access VibeZ Fitness 24/7?
Yes. Members aged 16 and over can access the gym 24/7 using a 24-hour access pass, available online or from
reception.
What should I bring?
Bring a towel, water bottle, gym attire and appropriate footwear.
What happens if I lose my Access Pass?
Speak with staff to arrange a replacement access pass. A $29 fee applies.
Who can help if I am unsure how to use equipment?
Ask our friendly gym staff for assistance with equipment during staffed hours.
What is the minimum age to join VibeZ Fitness?
The minimum joining age is 12 years. Members aged 16 and over may access the gym 24/7 with an access pass.
Contact reception for junior access conditions.
Do you accept Fitness Passport?
Yes. VibeZ is Fitness Passport approved. Visit the Membership page to sign up as a VibeZ Fitness Passport
member.
How do I update personal details or payment information?
Update your details using the VibeZ App or visit reception during staffed hours.
How do I cancel my membership?
Visit the club during staffed hours and complete the cancellation form. VibeZ requires 14 days’ notice from
receipt of the form.
Can I place my membership on hold?
Yes. Memberships can be placed on hold for up to two months for reasons such as injury, financial difficulties or
working away. Contact reception to arrange a hold.
Can I bring a friend?
Yes. Guests can use an eligible free 7-day trial or a casual day pass. They must sign in at reception and complete
a pre-exercise questionnaire; casual entry charges may apply. VibeZ occasionally offers free guest promotions.
The 7-day trial is limited to once per person for local residents. Guests must follow sign-in procedures;
unauthorised tailgating may result in a member fine.
What group fitness classes do you offer?
VibeZ lists HIIT, Pilates, BoxFit, Strength Club, Yogalates, Core & Stretch and functional workouts. Check the
VibeZ App for the current timetable; confirm which classes are currently active.
I am new to the gym. Who can I ask for advice?
Book a Fitness Appraisal and Gym Induction to receive guidance before starting your routine.
How can I choose a personal trainer?
View trainer profiles in the club or on the Our Team page.
How can I book or reschedule my PT session?
Contact the gym or your personal trainer directly to make alternative arrangements.
I have injuries and feel nervous about starting PT. What should I do?
Tell your trainer about all injuries during your appraisal. Report pain or discomfort immediately so exercises
can be adapted. Seek medical guidance about any exercise restrictions.
Are staff trained in first aid?
VibeZ states that its gym staff hold current First Aid and CPR qualifications.
I am pregnant. Is it safe to work out?
Consult your GP or maternity healthcare professional before beginning or changing your exercise routine.
Personal training may offer additional support once you have appropriate medical advice.
When should I expect to see results?
Results vary according to goals, training, nutrition and lifestyle. A personal trainer can help plan an approach to
your goals.
Can beginners join VibeZ Fitness?
Yes. VibeZ welcomes people of all fitness levels in a supportive gym community.
What makes VibeZ Fitness different?
VibeZ is a community-focused gym offering 24/7 access for eligible members, no lock-in memberships, group
classes and personalised training in San Remo, NSW.